How to Permanently Delete a TextNow Account

In this comprehensive guide, we’ll walk you through the steps to delete your TextNow account or that of a deceased loved one. TextNow is a budget-friendly talk, text, and data service, but there might come a time when you need to part ways with it. Whether you have a free account or a paid one, we’ve got you covered. Let’s delve into the details.

What You Need to Know Before Deleting Your TextNow Account

Before diving into the account deletion process, it’s essential to be well-informed. Here are some key points to keep in mind:

1. Data Backup: Ensure you’ve saved all the data you need from your TextNow account. This includes your phone number, text messages, and voicemails. TextNow will delete this information when you delete your account.
2. Porting Your Number: If you plan to use your phone number with a new provider after leaving TextNow, you’ll need to complete the porting process. The TextNow support team is available to assist you with this during their business hours (10:00 am to 5:30 pm).
3. Log Out on All Devices: Before initiating the account deletion process, make sure you’ve logged out of your TextNow account on all your devices. This prevents any unintended access or complications during the deletion process.

Deleting Your TextNow Account Using Data Rights Request

To delete your TextNow account and associated data, you can follow these steps using the Data Rights Request Form page:

1. Open a web browser and log into your TextNow account.
2. Access the Data Rights Request Form page to initiate the deletion process. This page is where you can request account and data deletion.
3. Verify the email address linked to your TextNow account.
4. Select the option for “Request Account and Data Deletion” under “Create a new request.”
5. Confirm your intention to delete your account by selecting “Delete My Account.”

Deleting Your TextNow Account for Free Service Users

If you’re using a free service and wish to delete your TextNow account, you can do so directly from your phone to deactivate your account and stop receiving calls or texts. Follow these steps:

1. Open the TextNow app on your device and log into your account.
2. Access the menu (often represented by three horizontal lines) in the top left corner.
3. Click on “Settings.”
4. Finally, select “Log Out” to delete your account.

Cancelling TextNow Subscriptions

For users with active TextNow subscriptions, it’s crucial to cancel these subscriptions before deleting your account. Here’s how you can do it based on your device:

Cancel TextNow Subscription – Android

If you have an Ad-Free+ TextNow service on an Android phone, cancel the subscription through the Play Store:

1. Tap the Play Store app icon on your device.
2. Log into your Play Store account.
3. Navigate to “Account” > “Subscription.”
4. Look for any active TextNow subscriptions and select “TextNow.”
5. Click “Cancel Subscription” to complete the process.

Cancel TextNow Subscription – Apple iOS

For those with an Ad-Free+ TextNow service on an iOS device, cancel the TextNow subscription using the App Store:

1. Open the App Store on your iOS device.
2. Log into your App Store account.
3. Click on “Apple ID” or “View Apple ID.”
4. Select “Subscriptions.”
5. Find “TextNow” in the list of subscriptions and click “Cancel Subscription.”

Cancel TextNow Subscription – TextNow Plan (App and Web Browser)

If you have TextNow plans and want to cancel them using the TextNow application or a web browser, here are the steps:

1. Open the TextNow app or a web browser, log into your account.
2. Click on “My Account.”
3. Finally, select “Cancel My Subscription.”

How to Recover a Deleted TextNow Account

The deletion process is typically permanent. However, if you’ve logged out of your account and deleted the TextNow app, you can recover it by reinstalling the application and logging in with your previous account credentials.

Frequently Asked Questions: Deleting a TextNow Account

Still have questions about cancelling a TextNow account or protecting digital assets after death? Let’s address some common queries.

1. Can you deactivate instead of delete a TextNow account?

Yes, you can deactivate a TextNow account, but full deletion isn’t an option. All the instructions provided in this guide will either cancel or deactivate your account.

2. How do you uninstall the TextNow app?

Uninstalling the TextNow app is similar to removing any other app from your device:

• For Apple users, tap and hold the app icon on your device’s homepage. Once an X appears in the top left corner, click on it to delete the app.
• Android users can open the Google PlayStore app, tap the profile icon on the top right, select “Manage app and devices,” choose the app you want to delete, and click “Uninstall.”

Please note that deleting the app doesn’t typically cancel the account or remove the data collected during service usage.

3. Can you change a TextNow paid account to a free account?

Yes, you can downgrade your account at any time:

1. Log into your account through the TextNow app.
2. Select “My Account” from the main menu.
3. Choose “Change Plan.”
4. Scroll to find the desired plan and tap it.
5. Follow the prompts to confirm the changes.

Conclusion

Deleting your TextNow account, or that of a deceased loved one, is a responsible step in managing your digital presence. By following the steps outlined in this guide, you can ensure a smooth process and protect sensitive information. If you need further assistance, TextNow’s customer support is there to help.

Remember, technology can be overwhelming, especially during challenging times. If you’re managing post-loss tasks, consider familiarizing yourself with all the necessary steps to handle the digital aspects of a loved one’s passing.